HOW DO I PAY FOR MY PURCHASES ONLINE?

We offer multiple online payment methods, including:

1. Visa or MasterCard affiliated credit or debit cards enabled for e-commerce transactions from across the world
2. Debit Card issued by Pakistani Banks
3. Net Banking

DO YOU OFFER CASH ON DELIVERY?

Yes, we do offer cash on delivery for order amounts under Rs. 30,000, as mandated by our courier partners. With Cash on Delivery you can pay in cash at the time of actual delivery of the product at your doorstep, without making advanced payment online. The payment amount is reflected on the package invoice for your reference.

WHAT INFORMATION DO I NEED TO FOR ONLINE PAYMENTS?

1. Credit Card: You will be redirected to payment service provider Where You would need to provide the card holder name, card number, CVV number and card expiry date. All these details are available on the credit card itself.
2. Debit Card: You will be redirected to payment service provider Where You would need to provide the card holder name, card number, CVV number and card expiry date. All these details are available on the debit card itself.
3. Net Banking: You would need to select bank transfer, and you will be provided the bank account number for payment transfer.

WHAT IS A CVV NUMBER AND WHERE IS IT AVAILABLE?

The CVV number is an important security feature that helps prevent fraud. We ask you to enter the CVV number during your transaction to ensure that the physical card is in your possession.

1. For Visa / MasterCard: CVV number is a 3–digit code printed on the back of the card.

IS IT SAFE TO USE MY CREDIT CARD, DEBIT CARD OR NET BANKING?

Shopping on the Xiaomi Store is completely safe and secure! Our online payment is integrated with Pakistan’s leading digital payment gateway technology solutions provider, PayFast. PayFast Online Payment Gateway complies with the latest international security standards and is 3D Secure.

Please be rest assured that your card/account information is safely encrypted as it travels over the Internet. Once your transaction is completed on the PayFast site, you would be re-directed back to xiaomistore.pk. If the transaction was successful, you will be provided with the relevant order details. Please do not press the browser back button or page refresh while the transaction is being processed.

DOES XIAOMI STORE PAKISTAN STORE MY CREDIT / DEBIT CARD INFORMATION OR MY NET BANKING ACCOUNT INFORMATION?

No, we do not collect or store your credit/debit card information or your net banking account information. When you choose to an online payment option, you will be re-directed to our trusted payment gateway site for processing.

Your card/account information is securely authorized by PayFast and corresponding banks, without any information passing back to us.

WILL I BE ASKED BY XIAOMI STORE TO SHARE CARD INFORMATION, ACCOUNT INFORMATION, OR PASSWORDS OVER EMAIL OR PHONE?

The Xiaomi Store team will never request you to share any of your payment related details over email or phone. These details are only requested during online transactions on xiaomistore.pk and should not be given out otherwise.

ARE THERE ANY HIDDEN CHARGES WHEN I MAKE A PURCHASE ON XIAOMISTORE.PK?

No, there are no hidden charges when you make a purchase on xiaomistore.pk. Your total order amount will be displayed at the time of payment and before your order is placed. You are not required to pay any amount in excess of what is reflected on the invoice.

WHAT SHOULD I DO IF MY ONLINE TRANSACTION FAILS TO GO THROUGH SUCCESSFULLY?

Online payment transactions could fail due to various reasons, such as inaccurate card information and internet connection disruption. In such an event, re-try the payment on the PayFast page using either the same card/account or a different card/account.

Should your account be debited after a payment failure, you may contact your bank/card service provider for its reversal. In case of any questions regarding such issues, you can contact  [email protected].

I PAID THROUGH CARD BUT NOW I WISH TO CANCEL MY ORDER AND GET A REFUND?

For cancellation / refunds please raise the request to the xiaomi store team by calling our helpline 03 111 XIAOMI (942664)

If you paid via a prepayment mode (credit card, debit card or net banking), then your order amount will be refunded after deducting the payment gateway and refund charges.